Frequently Asked Question
We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Parking in Chester.
Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.
Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.
Parking in Chester is situated at Newgate Street, Chester, CH1 1DE, just a short walk from Grosvenor Shopping Centre. Its central position makes it easy to reach Chester Cathedral, Chester Train Station, popular restaurants, hotels, and key attractions.
Parking Chester’s rates start at £3.00 for up to 1 hour, with a full-day (up to 24 hours) rate of £150. Go here for the complete detailed rate.
Parking in Chester accepts card payments at Pay Stations (cash is not accepted) and Hozah® Autopay for automatic billing. You can also make a one-time online payment for convenience. With Hozah® Autopay, your vehicle is automatically charged when you enter and exit the car park, making parking quick and easy.
➡️ Click http://parkinginchester.co.uk/book/here to set up a Hozah® Autopay account for stress-free parking.
Pay Stations are located in the lobbies on Levels 1, 2, and 3 of the car park for easy access.
No, all payments must be made when leaving the car park.
Yes, you can buy monthly, quarterly, and annual permits through Hozah®, but you need to create an account first. This option is not available at Pay Stations.
No, we do not offer reservations. Parking is first come, first served.
Season ticket holders have access to 401 parking spaces. Although spaces are not guaranteed, the large capacity ensures it’s unlikely you’ll have trouble finding a spot.
Yes, Parking in Chester has 24/7 CCTV monitoring and regular security patrols to keep vehicles safe.
Yes, Parking in Chester provides designated spaces for disabled drivers. If you need help, support staff are available during business hours.
Yes, there are designated spaces for parents with children under 12 years old or those using car seats or prams. These spots offer extra room for easier access.
No, Parking in Chester is designed for cars only. There are no specific spaces for motorcycles, bicycles, or scooters.
No, there are no EV charging stations, but electric vehicles are welcome to park in any available space.
Yes, vans and 4-wheeled vehicles under 2.05m in height can park at Parking in Chester.
No, Parking in Chester does not provide luggage trolleys.
Yes, an All-American car wash is available onsite, offering a full valet service. Both interior and exterior cleaning are included, so you can have your car professionally cleaned while you park.
Parking in Chester does not provide locksmith or vehicle entry assistance.
If you encounter an issue with a Pay Station, contact customer support with the location of the machine and any error messages shown.
If you see someone misusing a disabled or parent and child space, please report it to customer support. The misuse of reserved spaces is taken seriously.
You can reach customer support during business hours for help with payments, parking options, and any other questions:
📞 Phone: 01245 392 289
📧 Email: [email protected]